Outlook messages when moved to subfolders create duplicate "linked" emails in Inbox.

Dear All,

I've been stumped with this issue for over a month now and any input would be much appreciated.

Scenario:

User receives e-mails in Outlook 2013 on Windows 8.1 via POP server.  User then files e-mails into subfolders.  Days or weeks later, the user discovers the same e-mails within his Inbox.  The e-mails also appear in the subfolders where they were filed.  User then deletes e-mails within his Inbox which also delete the subfolder e-mails.  Outlook "thinks" the e-mails are the same e-mail.

What was done:

Reinstallation of Outlook.  Cleanpst multiple times until no errors found.

Environment:

Outlook Plugins loaded include Kaspersky Antivirus and Sharefile.  15 User network, same configuration on each workstation, other users not experiencing issue.

Additional:

Issue appears to be random and does not occur with all messages.

Any help with this issue would be appreciated, thank you.


July 21st, 2015 4:25pm

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